DELIVERY TIMES AND CHARGES
Delivery
Delivery is available for your country.
Your order will be prepared and shipped according to the methods and delivery times detailed below. Delivery dates may be longer during sales periods or at our Archives.
- STANDARD DELIVERY
Within 3-4 Working Days
Free
Personalized products cannot be returned.
DELIVERY TERMS AND CONDITIONS
Standard Delivery
Your package will be delivered Within 3-4 Working Days, through La Poste / Royal Mail, at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be asked to present your ID and the order confirmation.
RETURN AND REFUND
Personalized products cannot be returned.
All postal returns are at your expense. 4.95 EUR will be deducted from your refund.
Your postal return is carried out in two stages:
1- First of all, you have 15 days in which to print out your returns label.
To download your return label:
- Scan the QR code on your delivery note. You can access the return label by entering your order number and your email address.
- Alternatively, you can download your returns label by going directly to the Track your order on our
website. Simply enter your order number and email address to obtain it.
2- You then have a 15-day return period from the date of downloading your return label in which to return your parcel to us by post.
Your order may be delivered in several parcels. Returns can be made in a single parcel provided that all the relevant delivery notes are included. Please note that we provide you with a single return label.
In-store returns
We would like to remind you that the easiest and quickest way to return your item(s) is in one of our Sandro stores. To make an in-store return, go to the store of your choice (excluding affiliates, concessions and outlets) with your order number and items.
See the list below :
- LUXEMBOURG MIXTE : 10 rue Philippe II LUXEMBOURG, 2340
- BRUXELLES UCCLE : 1075 Chaussée de Waterloo UCCLE, 1180
- BRUXELLES LOUISE MIXTE : 64 avenue Louise BRUXELLES, 1050
- KNOKKE KUSTLAAN : Kustlaan 193, 8300 Knokke-Heist, Belgium
- LISBOA LIBERDADE : Av. da Liberdade 71, 1250-217 Lisboa, Portugal
- LISBOA PORTONORTE : PORTO NORTE SHOPPING CC - R. Sara Afonso, 4460-841 SRA. DA HORA
- LISBOA COLOMBO : Centre Colombo Av Lusiada, 1500-392 LISBOA
- LISBOA AMOREIRAS : Av. Eng. Duarte Pacheco, 1070-103 LISBOA
Exchanges and refunds
Items may be exchanged or refunded if returning them in-store. Any items returned by post will be refunded only. To exchange an item by post, we ask you to please return the piece concerned and re-order the item(s).
Refunds procedure
You will only be reimbursed for items that are new, unworn and clean. The item must be returned in its original packaging, accompanied by the clothing label. You will be refunded within a maximum of 4 to 10 days of your parcel being received at our warehouse, via the original payment method.
Archives Sale
Returning items from the Archives is at your expense. The amount of 4,95€ corresponding to the return fee will be deducted from your refund. Returns can only be made by post; no in-store returns will be accepted for Archives orders. If your order includes both items from the Archives and from current collections, your items will be sent out in several parcels. Any returns must be made separately: items from the Archives in one parcel and items from current collections in another. Return fees for items from current collections are currently free.