DELIVERY TIMES AND CHARGES
Delivery
Delivery is available for your country.
Your order will be prepared and shipped according to the methods and delivery times detailed below. Delivery dates may be longer during sales periods or at our Archives.
- STANDARD DELIVERY
Within 3-4 Working Days
Free
Personalized products cannot be returned.
DELIVERY TERMS AND CONDITIONS
Standard Delivery
Your package will be delivered Within 3-4 Working Days, through La Poste / Royal Mail, at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be asked to present your ID and the order confirmation.
RETURN AND REFUND
Personalized products cannot be returned.
Your order can be delivered in several packages. Returns can be made in one and the same parcel, provided that all associated delivery notes are added.
Return fees are 4,95€. Returning items by post is done in two steps:
1 - You initially have 15 days from the date you receive your order to return an item. During this period, you must exercise your right of withdrawal by generating your prepaid return label. If you have a customer account, go to the "My Orders" section of the "My Account" area. Select the relevant order and click on "Return Label". ". Click on "How to return an item" to get your customs forms. You will have to select the items you want to return to generate the customs forms. Be aware that you will have to print three customs forms for each items you want to return.
If you placed an order as a guest, you will be able to access the return label via the "Order Tracking" page, which can be accessed from our Site by entering your order number. Generating your return label constitutes withdrawal.
2 - Once the return label has been generated, you then have 15 days from the date on which the return label was generated to return your package by post.
To do this:
Insert this delivery note in the return parcel, as well as the item(s) you are returning with the three customs forms for each item;
Affix the prepaid label you received on the last side of your box. If you do not affix the documents to the parcel, you run the risk of the parcel being blocked at customs and the refund period being extended (returning items by post is totally free of charge if you use our prepaid label, but if you pay Post Office fees to return it, you do so at your own expense);
Then you can take your parcel to one of the nearest drop-off locations within a maximum of 15 days and keep your proof of deposit in order to track the return of your order.
In-store returns
We would like to remind you that the easiest and quickest way to return your item(s) is in one of our Sandro stores. To make an in-store return, go to the store of your choice (excluding affiliates, concessions and outlets) with your order number and items. See the list below :
- LUXEMBOURG MIXTE : 10 rue Philippe II LUXEMBOURG, 2340
- BRUXELLES UCCLE : 1075 Chaussée de Waterloo UCCLE, 1180
- BRUXELLES LOUISE MIXTE : 64 avenue Louise BRUXELLES, 1050
- KNOKKE KUSTLAAN : Kustlaan 193, 8300 Knokke-Heist, Belgium
- LISBOA LIBERDADE : Av. da Liberdade 71, 1250-217 Lisboa, Portugal
- LISBOA PORTONORTE : PORTO NORTE SHOPPING CC - R. Sara Afonso, 4460-841 SRA. DA HORA
- LISBOA COLOMBO : Centre Colombo Av Lusiada, 1500-392 LISBOA
- LISBOA AMOREIRAS : Av. Eng. Duarte Pacheco, 1070-103 LISBOA
Exchanges and refunds
Items may be exchanged or refunded if returning them in-store. Any items returned by post will be refunded only. To exchange an item by post, we ask you to please return the piece concerned and re-order the item(s).
Refunds procedure
You will only be reimbursed for items that are new, unworn and clean. The item must be returned in its original packaging, accompanied by the clothing label. You will be refunded within a maximum of 4 to 10 days of your parcel being received at our warehouse, via the original payment method.
Archives Sale
Returning items from the Archives is at your expense. The amount of 4,95€ corresponding to the return fee will be deducted from your refund. Returns can only be made by post; no in-store returns will be accepted for Archives orders. If your order includes both items from the Archives and from current collections, your items will be sent out in several parcels. Any returns must be made separately: items from the Archives in one parcel and items from current collections in another. Return fees for items from current collections are currently free.