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Customer Service can be reached by phone on 00800 726 376 00 (toll free) or via the contact form.
You can find out how to cancel your order here.
We remind you that it is not possible to change your delivery address.
For Outlet items, delivery times will be extended to 10 working days. You have 28 days from receipt of your order to return an item by post (these orders cannot be returned to stores). Returns are free using the prepaid label inside your parcel.
Due to the exceptional circumstances and reduced numbers of staff, customer service response times are unfortunately longer than usual.
We are very sorry about this and doing all we can to respond to each and every enquiry as quickly as possible.
Thank you for your understanding.
The Sandro team